Quarantined Messages

What are quarantined messages?

Quarantined messages are the messages that the system has kept and not delivered to your inbox. The Spam Digest posts a summary of the quarantined messages for your account for the previous day. Quarantined messages are archived for 35 days online.

You can view your quarantined messages on the Personal Dashboard. You can also set the reporting period and select the sorting order of the messages.

How can I find a message?

You can search for any text string in any field displayed in the Quarantine tab. Just enter the text in the search box. The quarantine list filters automatically. For instance, if you are looking for an email from your cousin Dan (dan@example.com), you can enter Dan in the search box. Any messages from dan@example.com will display, as will messages that have the words dance, dandruff, or danger in the subject line.

Can I change the quarantined message display?

Yes, you can select the attributes of the quarantined email to view in the Quarantine tab. The configurable list can display one or more of the following columns:

• Category: the type of message (or example, spam or virus)
• Cause: the reason the message was caught by the filter
• Date: the date and time the message was received
• Sender: SMTP envelope address of the sender
• From: the display email address of the sender
• To: the message recipient's email address
• Country: the character set used in the message
• Size: the size of the email in bytes
• Filter: the filter rule that caused the message to be quarantined
• Zone: the severity of the potential email threat
• Subject: the subject line of the message

To configure your quarantine display:

1. Hover your mouse over one of the column headings to display the downward triangle icon on the right.
2. Click Columns.
3. Select the check box of any column to display. Deselect any column to hide.

What username and password do I use to access my quarantined messages?

Depending upon the configuration set by your system administrator, you may be able to sign up on the Personal Dashboard and set your password.

1. Click the Personal Dashboard link in the second paragraph of the Spam Digest to open the Personal Dashboard Login screen.
2. Click Signup.
3. Enter your email address and create a password.

   If this does not work, contact your system administrator.