Whitelists and Blacklists

What are "Friends" (Whitelist) and why do I need to tell you about them?

The Friends whitelist contains email addresses and domains of those individuals and organizations that you trust. Only add an entry to the Friends whitelist if the sender sends you spam that you actually want to receive. For example, you may be on a large mailing list that would be flagged as a bulk mailing.

How do you add someone to the Friends whitelist?

There are two ways to add someone to the Friends whitelist from the Personal Dashboard:

• If the mail has already been filtered and you want to release it, select the message you want to release from the Quarantine tab and click the Release Email icon. The message is released to your mailbox. You can opt to add the user to your Friends whitelist.
• If the mail has not yet been filtered and you are adding the address as a precaution, select the Policies tab. Scroll down to the Friends section and enter the email address, domain, IP address, IP address / mask, or country code.

  Note: Red Condor strongly advises using the system for a month or more before adding anyone to your whitelist. Our extensive testing has found that using the whitelist introduces more problems than it solves.

What are "Enemies" (Blacklist)?

If you have a legitimate sender that you do not want to receive further email from, you can add an entry (email address or domain) to the Enemies blacklist.

How do you add someone to the Enemies blacklist?

From the Personal Dashboard, select the Policies tab. Scroll down to the Enemies section and enter the email address, domain, IP address, IP address / mask, or country code.

Can I view my Friends and Enemies lists?

From the Personal Dashboard, select the Policies tab. Scroll down to the Friends or Enemies section. Your personal list displays. If your administrator has set up a domain Friends or Enemies list, you can click the hyperlink to view this list.