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Problems?

What if my password doesn't work?

Some spam still gets through to my mailbox. What do I do?

I mistakenly released a spam message. What happens now?

How do I remove someone from my Friends or Enemies list?

Why am I getting returned mail as "Undeliverable" or "NDR"?

What if my password doesn't work?

If you forget your password, or your password does not work, click the Forgot Password link, enter your email address, and a new password will be emailed to you.

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Note: Contact your system administrator if you receive an error message after trying to sign in or have your password sent to you.

Some spam still gets through to my mailbox. What do I do?

Red Condor's thousands of decoy mailboxes typically identify and block new spam campaigns within a day or two. If you continue to receive spam, please forward samples as attachments to spam@my.redcondor.com so that we can improve the quality of this service.

I mistakenly released a spam message. What happens now?

Released messages are automatically sent to your email inbox. This does not, however, affect future spam filtering. Identical spam will still be quarantined in the future.

How do I remove someone from my Friends or Enemies list?

From the Personal Dashboard, select the Policies tab. Scroll down to the Friends or Enemies section. Your personal list displays. Select the name or names to delete, and click the delete-icon.png Delete icon.

Why am I getting returned mail as "Undeliverable" or "NDR"?

Recently many users have received NDR (Non Delivery Receipt) or "bounceback" messages. Bounceback/NDR messages are standard messages that notify a sender of a failed delivery. This mechanism has now been hijacked by spammers.

How it works: Spammers are using email addresses of known valid users to broadcast large volumes of messages pretending to be from those valid email addresses. Then, when hundreds or even thousands of those messages reach invalid recipients, the receiving mail servers "bounce" the message back to the users whose email addresses had been used for the campaign. Some users have received several hundred of these bounced messages in a given day.

This condition affects mail servers throughout the Internet. Your are not responsible for your email address being used in this manner. There is no action you can take to prevent this misuse from happening. If you continue to get this type of spam, please forward samples as attachments to spam@my.redcondor.com so that we can improve the quality of our service.